User Agreement

I. Definitions

1.1 Platform / XingJi: XingJi Gift Marketplace and the websites, related pages, and services provided by its operator.

1.2 User / you: Any individual, enterprise, or other organization that browses, purchases from, or otherwise uses the Platform's services.

1.3 Virtual Products / Gift Assets: Finished digital-content files provided by the Platform, including gift animations, virtual gifts, virtual items, entrance effects, avatar frames, and chat bubbles in formats such as SVGA, VAP, MP4, PAG, JSON, WEBP, GIF, and MOV.

1.4 Designer / Creator: An individual or team that provides original gift assets to the Platform.

1.5 Custom Services: Personalized services commissioned by a User according to the User's requirements, including gift-animation design, modification, and format conversion.

II. Product Purchases and Transactions

2.1 Product browsing and purchasing: You may browse gift assets on the Platform. To make a purchase, please contact us through the contact methods provided by the Platform and complete the purchase after confirming the required products, quantities, and delivery requirements.

2.2 Order confirmation: After a User submits a purchase or customization request, the parties may confirm the product name, product number, file format, quantity, price, scope of license, delivery method, delivery time, settlement method, invoicing requirements, whether a contract will be executed, and other transaction terms. An order will be deemed formed once confirmed by both parties through an order page, quotation, purchase order, contract, email, instant-messaging record, internal-system record, or other written or traceable means. If this Agreement conflicts with any order, quotation, purchase order, contract, monthly statement, or other written document separately confirmed by both parties, the separately confirmed document shall prevail to the extent of the conflict.

2.3 Price: Product prices are those displayed on the Platform or quoted by customer service. The Platform may adjust prices according to market conditions, but such adjustments will not affect confirmed purchase orders.

2.4 Test files: The Platform provides test files for most products so that you can confirm the animation effect, file format, file size, and runtime memory usage before purchasing. You must confirm before purchasing that the sample meets your requirements.

2.5 Payment method: The Platform currently supports transactions only by corporate bank transfer. Before purchasing, please confirm the receiving-account information, invoicing arrangements, and contract matters with us. You must make payment only to an account officially provided by the Platform. The Platform will not be liable for any loss caused by payment to an unofficial account.

2.6 Enterprise purchasing and monthly-statement settlement: The Platform primarily provides virtual gift asset purchasing and Custom Services to enterprise customers, platform operations teams, internal business teams, and partners approved by the Platform. Enterprise customers or internal business teams approved by the Platform may use monthly statements, internal settlement, settlement under a framework agreement, or another settlement method separately confirmed by both parties. The applicable billing cycle, statement details, payment deadline, invoicing arrangements, and reconciliation method will be governed by statements, emails, procurement-system records, internal-settlement records, or other written communications confirmed by both parties. If a User disputes the contents of a monthly statement, the User must raise the dispute within a reasonable period after receiving it. Failure to raise a dispute within that period will be deemed acceptance of the relevant statement.

2.7 Delivery: After receipt of payment is confirmed, the Platform will deliver the purchased finished files by email, cloud storage, or another agreed method.

2.8 Invoices and contracts: The Platform can issue invoices and may execute purchase contracts according to enterprise-procurement requirements. If you require an invoice or contract, please contact customer service when making the purchase.

III. Special Characteristics of Virtual Products and Refund Policy

3.1 All products sold on the Platform are virtual digital content and have characteristics such as reproducibility and immediate delivery. Once delivered, whether by sending the file or providing access for download, products are generally non-refundable, non-returnable, and non-exchangeable.

3.2 To protect your interests, before purchasing you must:

• Confirm the animation effect shown in the sample or test file;
• Confirm that the required file format, such as SVGA, VAP, MP4, or PAG, is compatible with the technical capabilities of your platform;
• Confirm that the file size and runtime memory usage are suitable for your application scenario. Some SVGA files may consume substantial runtime memory and may cause an app to lag or crash; please purchase accordingly.

3.3 The User understands and agrees that reasonable differences may exist between the effects displayed on the Platform or in test files and those displayed in the User's actual business environment due to differences in terminal devices, system versions, network environments, players, rendering engines, compression methods, display parameters, file formats, or platform adaptation. Unless a delivered file materially fails to conform to the product description or order requirements confirmed by both parties, such reasonable differences will not constitute a product-quality issue or grounds for a refund, return, or exchange.

3.4 If, for reasons attributable to the Platform, a delivered file materially fails to conform to the product description and cannot be remedied, you may contact customer service within seven days after delivery to discuss an appropriate resolution.

3.5 None of the following constitutes grounds for a refund, return, or exchange:

• (1) The User failed to confirm the file format, technical compatibility, file size, or runtime memory requirements before purchasing;
• (2) The content cannot be displayed properly because of issues involving the User's platform, app, player, terminal device, network environment, or technical integration;
• (3) The User has downloaded, copied, used, launched, or otherwise actually used the relevant digital content;
• (4) There are reasonable differences between a page preview, test file, or display image and the effect on the actual terminal;
• (5) The User's subjective preferences have changed, its business plans have been adjusted, an event has been cancelled, or the relevant assets are no longer needed;
• (6) An abnormality arises after the User modifies, compresses, converts, uploads, or integrates the assets without the Platform's confirmation.

3.6 Unless otherwise agreed in writing by both parties, all finished gifts supplied by the Platform are delivered only as finished-format files, including without limitation SVGA, VAP, MP4, PAG, JSON, WEBP, GIF, MOV, or another format confirmed by both parties. The Platform does not provide project source files, project files, layered files, original design files, uncompressed materials, work-in-progress design files, plug-ins, font files, source audio files, editable project files, or other back-end production materials.

IV. Intellectual Property and Licensed Use

4.1 Copyright ownership: Copyright in the gift assets sold on the Platform is owned by the Platform or the relevant original designer and is protected by law.

4.2 Scope of license: After purchasing a product, you receive only a right to use that product in lawful commercial scenarios involving your own live-streaming platform, voice platform, application operations, or similar activities.

4.3 Unless otherwise agreed in writing by both parties, the right of use acquired by a User upon purchasing a product is a non-exclusive, non-transferable, and non-sublicensable commercial-use license. The User may use the relevant assets for its own, or another mutually confirmed, live-streaming platform, voice platform, social-entertainment product, app, website, campaign operations, or other lawful business scenario. If the User requires an exclusive license, buyout license, copyright assignment, group-wide use, use by an affiliate, use by an overseas entity, secondary development, resale, sublicensing, adaptation of assets, delivery of source files, or any other special right, the User must separately confirm the arrangement with the Platform in writing and obtain a separate quotation. Any right not expressly granted in writing is deemed not granted.

4.4 Restrictions on use: Unless otherwise agreed in writing, you may not:

• Resell, further sell, sublicense, or distribute purchased gift assets to any third party in any form;
• Claim copyright or original authorship in any purchased asset;
• Use any asset for an unlawful or infringing purpose or in any manner that harms the lawful rights or interests of another person.

4.5 Enforcement statement: The Platform reserves the right to pursue legal remedies and claim compensation in connection with any purchase or acquisition of the Platform's gift assets through channels not officially authorized by the Platform.

4.6 Infringement reports: If you discover that any third party is reselling or misappropriating the Platform's assets, you are encouraged to report it to the Platform. After verification, the Platform will provide an appropriate reward in accordance with its reporting policy.

V. Custom Services

5.1 A User may commission the Platform to provide services such as custom gift-animation design, visual adjustments, format conversion, and sound-effect configuration.

5.2 The requirements, schedule, price, and delivery standards for Custom Services will be governed by written communications confirmed by both parties. For higher-value custom projects, the parties may execute a custom-services contract specifying the deposit and payment method.

5.3 Copyright ownership, scope of use, exclusivity, and similar matters relating to custom deliverables will be governed by the applicable custom-services agreement.

5.4 If a User provides the Platform with a logo, trademark, character image, intellectual-property element, reference image, font, audio, video, copy, brand asset, or other material, the User must ensure that it has lawful rights in or sufficient authorization for such material and that the material does not infringe any third party's intellectual-property rights, portrait rights, reputation rights, privacy rights, or other lawful rights or interests. The User will be solely responsible for any third-party complaint, claim, administrative investigation, platform takedown, or legal liability arising from materials, requirements, instructions, reference content, or use scenarios provided by the User. If the Platform, a designer, or an affiliate suffers any loss as a result, the User must indemnify the affected party.

5.5 The Platform may refuse to produce, modify, or deliver, or may remove, any material or request that is suspected of being unlawful, infringing, vulgar, discriminatory, fraudulent, related to gambling, pornographic, violent or terrorist, politically sensitive, offensive to religion, inappropriate for minors, or otherwise potentially harmful to the Platform, a third party, or the public interest.

VI. User Conduct

6.1 When using the Platform, you must comply with the laws and regulations of the Republic of Singapore and the applicable laws of the jurisdiction in which you are located.

6.2 You may not use the Platform to engage in any unlawful or non-compliant activity, including without limitation:

• Uploading or disseminating unlawful, infringing, vulgar, or harmful information;
• Using technical means to maliciously attack, scrape, or interfere with the normal operation of the Platform;
• Using any third-party tool to unlawfully obtain content that has not been authorized by the Platform;
• Infringing the intellectual-property rights or other lawful rights and interests of the Platform or any third party.

6.3 Do not use any third-party SVGA preview tool to view purchased gift files, as this may allow a third-party platform to obtain the files. Please use the preview method provided by the Platform.

VII. Privacy and Data Processing

7.1 When using the Platform's services, a User may need to provide the Platform with a contact person's name, company name, position, email address, telephone number, purchase requirements, invoicing information, contract information, delivery email address, reconciliation information, and other information necessary to complete purchasing, delivery, invoicing, settlement, or after-sales service.

7.2 The Platform will process User information only to the extent necessary to provide services, handle purchase requests, complete delivery, issue invoices, conduct monthly reconciliation, communicate with customers, provide after-sales support, manage compliance, and protect lawful rights and interests.

7.3 The Platform's servers are located in Singapore. The User understands and agrees that information submitted or generated while using the Platform's services may be stored, processed, or accessed in Singapore.

7.4 The Platform will implement reasonable security measures to protect User information. The Platform will not disclose User information to unrelated third parties except where necessary to complete a transaction, settlement, delivery, invoicing, contract performance, legal compliance, or dispute resolution, or where authorized by the User.

7.5 The Platform may separately formulate and publish a "Privacy Policy" or similar document that further explains the collection, use, retention, sharing, cross-border processing, and protection of User information. If the Privacy Policy conflicts with this Agreement, the Privacy Policy will prevail with respect to personal information and data protection.

VIII. Disclaimers and Limitation of Liability

8.1 The Platform provides its services on an "as is" basis and will use reasonable efforts to maintain service stability and file quality, but does not warrant that the services will be absolutely uninterrupted or error-free.

8.2 The Platform will not be liable where services cannot be provided normally due to force majeure, including natural disasters, network failures, policy changes, or interruptions of third-party services, but will use reasonable efforts to minimize the impact on you.

8.3 To the maximum extent permitted by law, the Platform will not be liable for any indirect loss, loss of profits, or similar loss arising from your use of, or inability to use, the Platform's services. The Platform's aggregate liability will be limited to the amount actually paid by you for the relevant transaction.

IX. Amendment and Termination of This Agreement

9.1 The Platform may amend this Agreement in response to business developments or legal and regulatory requirements. The amended Agreement will be posted on the Platform.

9.2 If you continue to use the Platform's services after this Agreement is amended, you will be deemed to have accepted the amended Agreement. If you do not agree to the amendment, you must stop using the services.

9.3 You may stop using the Platform's services at any time. The Platform may also suspend or terminate the provision of services to you if you breach this Agreement.

X. Governing Law and Dispute Resolution

10.1 Unless otherwise agreed by both parties in a specific order, quotation, contract, monthly statement, or other written document, the formation, interpretation, and performance of this Agreement and the resolution of disputes arising from it will be governed by the laws of Singapore.

10.2 Any dispute arising from this Agreement or the Platform's services must first be resolved through good-faith consultation between the parties. If consultation fails, either party may submit the dispute to a court of competent jurisdiction in Singapore, unless otherwise agreed in writing by both parties.

XI. Contact Us

If you have any questions, comments, or suggestions regarding this Agreement, you may contact us as follows:

• Official website: https://xingjishop.com/
• Contact page: https://xingjishop.com/contact

To the extent permitted by law, XingJi Gift Marketplace reserves the right of final interpretation of this Agreement.